I initially called Charlie's Rooter Service (CRS) due to a sewer line backup. Lulu answered and was very nice. She set up the appointment and Luis arrived on time and was also very friendly. He pulled out the largest root structure (out of my pipe) either of us had ever seen. We had a good laugh. He called it the catch of the day and had me take a picture of him with it.
Awesome experience with Charlie's Rooter Service! Our outside area drains were overflowing when it rained and about to flood toward the house. I called Charlie's and they had Luis come over within an hour. Luis was super friendly and ready to help when he arrived. He figured out the problem and snaked the street drain and pulled out a huge clump of roots that were clogging it up! But there was still some backup flooding on the side that he was able to isolate to get rid of the mud and debris that were clogging that up. Before leaving, Luis even gave suggestions on how to flush it out periodically to keep things flowing smoothly. Luis is the best and I would definitely use him for future plumbing problems, highly recommended!