We just moved into our new house a few weeks ago, so having Yuriy do our plumbing check has given us peace of mind. He was excellent at explaining things to us and did a fantastic job with all of the plumbing work (we had our garbage disposal removed and needed a new part for our water heater). We are always so pleased with Benjamin Franklin Plumbing. The quality of the work and customer service is unmatched.
Sometimes a faucet leak can be stopped by replacing the rubber washer at the end of a faucet stem or cartridge.  This is a more common repair on older fixtures when things were built to last and designed to be able to be maintained.  Other times the whole stem or cartridge needs replacement or the bibb seat deeper back into the fixture needs replacement.  That leads to matching up the right components and often times making a trip to the hardware store or plumbing supply house necessary due to the many varieties, makes and models of faucets.  My advice is to make sure your Plumber has faucet repair kit on their truck before having them come out to assess the issue.
My toilet's fill valve needed to be replaced after breaking on a Saturday evening. I immediately contacted Charlie's Rooter after having had a great experience with them previously with my garbage disposal install. Lulu responded within moments and setup an appointment time that worked for me on Monday. Luis was the plumber that worked on this job. He was on time and extremely kind and professional. Luis went straight to the root of the problem and replaced what needed to be replaced very quickly. Luis was respectful and explained everything he was doing and why. He was even nice enough to look at my bathtub and answered all of my questions. Also, the price was extremely reasonable. I will be recommending them to my neighbors and friends when they need a good, honest plumbing company that doesn't overcharge.

If nothing inside the home was altered you should not be getting a smell. Personally I'm confused as to why the repair person would have left the original line there and ran another one through a new hole. I would have pulled the old line up, ran the new line (in PVC) and used the same hole in the septic tank instead of creating a new one. Did he seal up the hole in the tank from the old line?


Tuesday March 6th my husband went into the basement to feed our cats and found that we had water in our basement and that it was from our hot water heater. This was the night before the big snow storm was supposed to hit us. We have a home warranty, but did not get a person and it would have taken 24 hrs before we heard from their plumber. I googled plumbers in our area and saw all the good things said about Elek. I agree with what was said, my call was answered by a live person who was caring and understood what we were going through. Within a short period Scott called and said he would be coming out to install a new water heater. Scott is very professional! He came in made sure that our rug was protected and went to work. Scott explained what was happening and went over the maintenance agreement which we purchased. All this happened from 5pm until 8:30 when Scott left us with a brand new hot water heater. I know that when the time comes we will be using Elek again. Thank you Elek and Scott - you made a stressfull time easier. I have already told my friends and co-workers this story and recommended your services.read more
 CON'T FROM COMMENTS EARLIER.  However,  the  installation took less than 3/4/ hour and was a basic regulator with no other function.  Looking up the price afterwards, invoice did not list type or price, it appears that it would have cost me around $60 for the regulator and another $15 or so for the additional supplies necessary to install it and it was really a rather simple job with easy access.    Given that, it seems that $300 for less that  an hours worth of on site work,  company says it does not include commute time in its prices, is a little high.  While flat rate quotes are nice, they must take into consideration situations where the work load differs depending on the circumstances.  Therefore, unless you are at the upper end of the harder work needed than the average job. it can be argued that my estimated price of $300 for labor was more than a little high.  Maybe I am wrong since I have not used their services for years and  am not knowledgeable of the costs of equipment and professional labor today.  
Specialized plumbing tools include pipe wrenches, flaring pliers, pipe vise, pipe bending machine, pipe cutter, dies, and joining tools such as soldering torches and crimp tools. New tools have been developed to help plumbers fix problems more efficiently. For example, plumbers use video cameras for inspections of hidden leaks or problems, they use hydro jets, and high pressure hydraulic pumps connected to steel cables for trench-less sewer line replacement.

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